Turn on the commission panel for your reps
Each rep installs the Lokom app in Pipedrive themselves. Connecting Pipedrive turns the commission panel on only for the person who connected it — every other rep has no panel until they install. Installing does not give a rep a Lokom login.
Before you start
- Pipedrive is connected. → Connect Pipedrive
- Each rep is a participant. A rep who is not one can still install, but sees no commission until you add them. → Manage your team
Send your reps the install link
- Go to Organization → Participants.
- Click Copy install link, next to Sync from Pipedrive.
- Send the link to your reps.
Hovering the button shows why: "Participants see their commission in Pipedrive, without logging in to Lokom, once they install the Lokom app."
What a rep sees when they install
The rep opens the link while signed in to Pipedrive. The first time, Pipedrive asks them to allow Lokom. What happens next depends on who they are.
A rep without a Lokom login
Lokom shows "Turn on your commission panel" — "This doesn't create a Lokom account." The rep ticks "I agree to the Terms of Service and the Privacy Notice." and clicks Accept and continue. The button stays disabled until the box is ticked.
They land on one of two pages:
| Page | Why | What to do |
|---|---|---|
| "Your commission panel is on" — "Open a deal in Pipedrive to see your commission." | They are a participant | Nothing |
| "You're not set up in Lokom" — "Your Lokom admin chooses who sees commission in Pipedrive. Ask them if you expected to." | Lokom has no active participant for their Pipedrive user — never added, or archived | Add them, or un-archive them, in Organization → Participants. |
A rep who installs again after accepting is not asked a second time — they go straight to the page that applies to them.
A rep who already has a Lokom login
They skip the terms page and are signed in to Lokom.
When someone uninstalls the app
Uninstalling is per person too, so who does it matters.
- A rep uninstalls: only their own panel goes. The workspace stays connected and keeps syncing.
- The person whose install connected the workspace uninstalls: Lokom disconnects the workspace straight away, and commission data stops syncing for everyone. That person installing again reconnects it, if they are a Pipedrive admin with a Lokom login. Anyone else reconnects from Organization → Data Sources. → Pipedrive isn't syncing
If a rep still sees no commission
A panel reading "You're not set up in Lokom" means Lokom cannot match the rep to an active participant. → A rep sees no commission