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Manage your account

Billing lives at Settings → Billing and is admin-only. No rep or manager sees your tier, your invoices or your billable count.

Billing preview​

The preview shows what your next invoice will be: the billable count, the base, the per-rep total, and — importantly — the snapshot date.

The number in the preview is the number on the invoice. If it looks wrong, it is telling you something about your configuration now, while you can still change it. → Billable reps

Changing tier​

Upgrade or downgrade at Settings → Billing → Upgrade.

Upgrades are immediate — you get the tier and are charged straight away.

Downgrades are scheduled for the end of the current period. You keep everything you are paying for until then; nothing is revoked mid-cycle. You will see the pending change and its effective date on the billing page.

Payment and invoices​

Payment is handled by Stripe; card details never touch Lokom. Invoices are available from the billing page.

Billing details and VAT​

Set your company name, address and country under billing details. Country drives VAT.

If you are an EU business outside Lokom's country of establishment, add your VAT number to apply reverse charge. Add it before your next invoice — a VAT number entered afterwards does not retroactively change an invoice already issued.

Users​

Settings → Users manages who can sign into Lokom and at what level.

Adding users does not affect your bill. Billing counts reps on a live commission plan, not logins. → Billable reps

Cancelling​

Cancel from the billing page. You keep access until the end of the period you have paid for, then drop to Free.

Dropping to Free means the one-billable-rep cap applies again. Your data, history and closed statements are not deleted — but plans covering more than one rep stop being live, so export anything payroll still needs before you cancel.

Deleting your organisation​

Permanent deletion is available in the danger zone under organisation settings. It removes your data irreversibly and is confirmed by a one-time code.

Export your payout history first. There is no undo, and support cannot restore a purged organisation.