Emails Lokom sends
Lokom is quiet by design. It emails you when something needs you, or when something you started has finished. Everything else lives in the app.
Emails are sent in your account language — English or Français. → Change your language
What gets sent, and to whom
To everyone
| When | |
|---|---|
You've been invited to <workspace> on Lokom | An admin invites you. Expires after 7 days |
| A password-reset link | You use Forgot password. Sent by Lokom's authentication provider, so the subject line is not Lokom's own |
| Your Lokom account has been deleted | Your account is removed |
To reps and members
| When | |
|---|---|
Your <period> payout is ready to view | A period closes and your statement is final. Links to My Payouts |
Reps only get this once the period is closed — never for provisional numbers.
To admins
| When | |
|---|---|
| Welcome to Lokom — your workspace is ready | Right after sign-up |
| Your Lokom workspace is waiting / needs your Pipedrive admin / Your team is waiting for their first commission | A one-off nudge around day 3 if setup is unfinished |
| Your Lokom data export is ready | Your Download your data export has finished |
Workspace deletion initiated for <workspace> | Someone starts deleting the workspace — all admins get this |
| Your Lokom workspace will be deleted in 48 hours | Near the end of the 14-day grace period |
| Your Lokom workspace has been deleted | The purge finished |
A failed payment shows as a banner on the billing page, not as an email. If nobody opens Settings → Billing, nobody finds out — so check it after a card expires or changes.
Turning emails off
There is no notification preferences screen today. [NEEDS CONFIRMATION] — whether
per-user email preferences or an unsubscribe option exist, and what the intended behaviour is.
In-app messages instead of email
Lokom uses banners and toasts, not email, for day-to-day signals — a broken Pipedrive connection, a sync failure, a period running out of coverage, a card about to expire. Check the top of the screen when something looks stale.