You can't sign in or don't see your workspace
"Your company already has a Lokom workspace"
Seen at sign-up. Someone at your company created it first — Lokom is one workspace per company, and you can't start a second.
Fix: "Ask your Pipedrive admin to invite you from Settings → Users."
Your invite doesn't work
Invites expire after 7 days, and can be cancelled by an admin.
Fix: ask an admin to open Settings → Users, find your pending row, and click Resend invite.
"Lokom is admin-only right now"
"Your account doesn't have workspace access yet. Commission data is private to admins — reach out to your workspace admin if you need access."
You have a login but Lokom can't resolve you to anything it can show. Ask your admin to check Settings → Users — most often your account isn't linked to your participant record. → Link a user to the right participant
"Nothing linked yet" on My Payouts
Same cause as above: you can sign in, but your login isn't tied to a participant, so there is no commission data to show. An admin fixes this in Settings → Users.
Pipedrive sign-in didn't complete
| Message | What to do |
|---|---|
| "We couldn't read an email from your Pipedrive account" | Try again, or sign up with email instead |
| "Pipedrive sign-in didn't complete" | Try again, or sign up with email |
| "We couldn't complete your sign-in" | Go Back to sign-up and retry |
You forgot your password
Use Forgot password on the login screen. You'll get an email titled Reset your Lokom password.
If you signed up with Pipedrive there is no Lokom password. Sign in with Continue with Pipedrive instead — Lokom will tell you: "You sign in to Lokom with Pipedrive, so there's no Lokom password."
You changed your email and now can't log in
You can't be locked out by a pending email change — your current email keeps working until you confirm the new one. Sign in with the old address and either finish or cancel the change from Profile → Sign-in & security.
If you see "Email change expired — request again," start the change over.
Everyone in your company is locked out
Check whether the workspace is scheduled for deletion. During the 14-day grace period the team can still log in, and any admin can cancel from Settings → General → Danger Zone. After the grace period the workspace is purged and cannot be recovered.