A period won't close
Closing seals a period as the authoritative payout record and notifies payees, so Lokom refuses to do it while anything is unresolved.
"Cannot close period: N blocking issues remain"
Blocking issues are statements that are still pending or rejected in a way that blocks. Go to Review & Close → Review Commissions and work the sidebar:
- Open Pending statements and validate or reject each one.
- Re-check the summary on the close screen — the blocking count should fall to zero.
- Return to Close Commissions and close.
The summary distinguishes:
- Blocked — must be resolved.
- Rejected (non-blocking) and Pending (non-blocking) — listed, but won't stop you.
A period past its grace days did not close on its own
Automatic close never closes a period that still has pending or stale statements. The period stays in review, and Lokom tries again every night.
- Resolve the blocking statements, as in the section above.
- Wait for the next nightly run, or close the period yourself from Review & Close → Close Commissions.
"Nothing to close right now"
"Periods show up here once they reach review and are ready to close."
A period moves OPEN → COMPUTING → REVIEW → CLOSED, and only appears on the close screen once
it has reached review. You haven't computed commissions yet. Go to Review & Close →
Review Commissions and run the computation, which moves the period into review.
"Blocked until the manual pay list above loads"
A section on the page is still loading or failed. Refresh, then try again.
Computation problems
| Message | Cause | Fix |
|---|---|---|
| No active plan for this period | No role has a live plan | "Assign an active plan to a role before computing commissions." |
| Computation finished with errors — N completed, M failed | Some plans failed | Open the failed plans; usually a missing quota or field |
Failed to start computation for <plan> | The run didn't launch | Retry; if it repeats, contact support |
"Period is no longer open for review"
Someone else closed or changed the period while you had it open. Refresh the page and check its current state before editing anything.
Exports say "Period must be locked before exports can be generated"
Exports come after close, not before. Close the period first, then generate. → Export to payroll
Reopening a closed period
Closed is terminal and read-only. An admin can reopen it, but the dialog warns it will invalidate all existing exports. If payroll already has a file, reopening means reissuing it.